Account owners and admins can no longer set a wrap-up time for chat and SMS engagements. When viewing the closed engagements tab, supervisors and agents can search for specific engagement or filter to a subset of engagements. Enhancements to closed engagements tabs - Windows, macOS. Test video and microphone - Windows, macOS.Ĭonsumers can test their video and microphone when joining a video engagement using a web browser. When an additional consumer is in a video engagement and then they leave, the engagement will continue for the remaining agent and consumer.
There are several UI enhancements to the chat feature in video engagements to better match the web chat experience.Įnhancement to video engagements - Windows, macOS. While the boost in popularity was great for business, the increased userbase and wider testing highlighted a number of privacy and security failings in the service.Įnhancements to chat feature in video engagements - Windows, macOS. This was something of a double-edged sword for both company and its customers. When the coronavirus pandemic hit the world in the first half of, Zoom became unexpectedly popular due to a sudden increase in the number of people working from home. It is also possible to record meetings so you can refer back to them at a later time.Įverything is secured with SSL and AES bit encryption, but there is some controversy about the fact that Zoom does not offer end-to-end encryption.
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Free users can enjoy video conferencing, whiteboarding and screen sharing, and there is the option of creating breakout rooms for private chats. While there is no limit on the number of meetings you can host with a free account, you are limited to meetings of up to 40 minutes - although there's nothing to stop you from immediately restarting a meeting once this time limit is reached.
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